Shipping policy

Shipping & Pre-Orders

Sleep Luxuria orders are dispatched from Australia.

In-stock orders

In-stock orders are normally dispatched within 1–3 business days after your order is confirmed. Business days exclude weekends and Australian public holidays. Delivery times shown at checkout begin after dispatch and may vary by destination and carrier.

Pre-orders

All Editions of The Reset Set™ are currently available on a pre-order basis. Pre-order payment is charged in full at the time of purchase through Shopify’s secure checkout.

The current pre-order batch will ship on or before 24 November 2026. This specific date is also displayed on the product page. If an unexpected delay means we cannot dispatch your pre-order by that date, we will contact you using the email address supplied with your order. You may request a full refund at any time after the stated date and before dispatch.

The Reset Set™ is produced in limited production batches. Pre-ordering reserves your selected Edition and size from the upcoming batch; availability may close when the batch allocation is filled.

Tracking and delivery

When your order is dispatched, you will receive a shipping confirmation email with tracking information where available. Please ensure your delivery address is complete and accurate before placing your order. If you notice an error, contact support@sleepluxuria.com.au as soon as possible. We cannot guarantee changes after dispatch.

Questions

For help with shipping or a pre-order, email support@sleepluxuria.com.au. We reply within 24 hours, seven days a week.