Refund policy

Returns & Exchanges

We want you to feel confident in your Sleep Luxuria purchase. In addition to your rights under the Australian Consumer Law, we offer a 30-day change-of-mind return window.

Change-of-mind returns

You may request a return within 30 days of receiving your order. To be eligible, every item must be unworn, unwashed, unused and returned with all original tags, accessories and packaging. Items showing wear, washing, fragrance, marks, damage or alteration cannot be accepted as change-of-mind returns.

To start a return, email support@sleepluxuria.com.au with your order number and the reason for your return. If the return is eligible, we will email you a prepaid return postage label and instructions. Return postage is free when you use the label we provide. Please do not send an item back without contacting us first.

Refunds

We will inspect your return after it arrives. If approved, the refund will be issued to the original payment method. Your bank or payment provider may require additional time to process the refund. Original delivery charges are not refundable for a change-of-mind return, except where required by law.

Pre-orders and delays

Pre-order payment is charged in full when the order is placed. The current pre-order batch is due to ship on or before 24 November 2026. If we do not dispatch your pre-order by that stated date, you may request a full refund at any time after the stated date and before dispatch by emailing us with your order number.

Faulty, damaged or incorrect items

Please contact us as soon as possible if an item arrives damaged, is faulty or is not what you ordered. Include your order number and clear photographs where relevant so we can assess the issue promptly.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits or excludes any rights or remedies you have under that law. Depending on the issue, you may be entitled to a repair, replacement, refund or other remedy. Where required by law, we will also reimburse reasonable return costs.

Contact

Email support@sleepluxuria.com.au. We reply within 24 hours, seven days a week.